Catering Sales Manager - Hilton Garden Inn

JOB TITLE: Catering Sales Manager

DEPARTMENT: Sales & Marketing

SUPERVISOR TITLE: Director of Sales

Job Description/Summary: The Catering Sales Manager is responsible for revenue production for the Banquets and Guest Room Revenue associated with Banquet Groups and/or Meetings-Functions. They will meet or exceed planned revenue objectives for Banquets & Catering. The Catering Sales Manages will manage all areas of Group Banquet Sales per Brand standards. The Catering Sales Manager is a “hands-on” manager position, actively involved daily in securing, qualifying and following up on leads to book specific business. The Catering Sales Manager’s central focus is in sales and event coordination.

Catering Sales Manager Responsibilities:

· Handle all Wedding/Meeting-Group inquiries (phone, email, online) in a timely manner for assigned hotel(s)

· Active sales in the local wedding/meeting-group market.

· Follow up to every event that you booked with an email and survey to ensure satisfaction.

· Re-solicit past accounts weekly to generate new business.

· Meet and/or exceed defined Revenue and Solicitation goals.

· Responsible for leads with meeting space needs received through brand channels (Meetingbroker, OneSource)

· Respond to leads with meeting space needs for all assigned hotels via the CVB, HotelPlanner, and WeddingWire and other third-party lead sites

· Utilize Delphi to manage the hotel’s business, included but not limited to generating reports, entering business, blocking space and building accounts.

· Complete and submit required weekly reports in a timely manner.

· Maintain internal wedding calendar to track number of weddings booked each year.

· Attend monthly Sales Revenue Calls and provide updates on new bookings and sales goals.

· Know meeting room sets and capabilities.

· Utilize revenue management tools to determine guest room pricing to maximize overall revenue.

· Coordinate and execute site tours with prospective clients.

· Attend community networking events to promote the KAJ hotels in assigned market

· Coordinate and attend local wedding shows to promote the KAJ hotels in assigned market.

· Optimize and maintain all third-party websites for promoting weddings/meetings and seek out new websites that we can list on.

· Event planning and detailing for all Wedding/meeting booked events; maximize Catering revenues wherever possible through up-selling techniques.

· Work directly with F&B Director on specialty menus or requests that are out of the ordinary from clients.

· Communication of function-arrangement to all responsible hotel departments via weekly BEO meetings at all properties.

· Physically double-check all function arrangements against specifications of client.

· Meet and greet high-profile meeting planners upon arrival. Interact with outside planners and vendors for special events.

· Monitor quality of service in Banquets and work with F&B Department to keep informed of F&B issues as they arise.

· Follow through to completion of function.

· Assist with referring leads to other KAJ hotels when there is no availability at assigned hotel(s) or we cannot meet the client’s budget.

· Join Director of Sales on sales calls to potential meeting and events clients.

· Any other duties directed by the Director of Sales or VP Sales and Revenue Strategy.

Catering Sales Manager Expectations:

· Expected to be available when group business demands it; including being present at beginning and/or peak times of events to create a touchpoint and memorable experience at our properties.

· Maintain Prime Selling Time: 10:00 am – 4:00 pm (Tuesday – Thursday).

· Attend daily stand-up meetings to communicate group and meeting pertinent information to staff.

· Ensure all Meetings, Events, and Guest Room Blocks have a signed contract, along with a signed credit card authorization form.

· Ensure prompt response (With-in 4 Hours) to all inquiries and customer requests.

Hours are typically M-F 8-5 but you need to be flexible depending on client demands.

Don’t Take Our Word For It

“KAJ is for the employee. For the guest. They have that point of view, that mentality, and that culture.”
—Melissa, Director of Sales at KAJ Hospitality

“KAJ cares more, way more. Period. They want us to succeed. I preach how great KAJ is to my team and feel like KAJ comes through on that, and is visible.”
—Josh, KAJ General Manager, Holiday Inn Express and Suites Omaha South-Ralston Arena

Become part of our KAJ Hospitality family and see why so many of our associates have made KAJ Hospitality their career home.

Contact us today – we’re waiting to hear from you!