Location: Fargo/West Fargo, ND
Job description
***This position would work at both our Hampton Inn & Suites by Hilton Fargo and our Four Points by Sheraton Fargo. 32 Hours per week (Including Weekends)***
Maintenance
(The Fixer)
Hourly, Non-Exempt
Overview
There’s nothing behind-the-scenes about the maintenance role at KAJ. In addition to incredibly high standards for form and function of all brand properties, The Fixer ensures every guest has a highly enjoyable, safe experience designed through preparation and sense of place. If you believe there’s a solution for everything and looks go beyond surface details, you might just have the eye we’re looking for.
If you are fueled by solving complex problems, working in tandem with other like-minded solutionists, and really happen to enjoy a well-oiled machine—both literally and figuratively, you might just find your match at KAJ.
At KAJ, we promise to deliver engaged leadership, a family-friendly environment, opportunities for growth, and colleagues who feel like lifelong friends. Our benefits include competitive wages, medical/dental/vision/life insurance, long-term disability, flexible spending plan, supplemental health coverage, and 401(k).
A Typical Day as The Fixer
We strive to provide the ultimate experience for every guest in our care—whether individual business travelers, friends on an overdue getaway, or families navigating a road trip. Our guests deserve a “yes and”experience:
- At Full Mast Everything running at its optimum performance means an ongoing dedication to digging deeper. Ensuring standards across all spaces on the property and being relentless about the functionality of every single component that comprises the guest experience.
- Answering the Call Each guest has expectations of their stay and “according to plan” is language only hospitality engineers and Fixers know to be fickle and fleeting. As daily occurrences arise that impact guest experience, you’ll be among the first on the scene.
- A Team of Fixers One of the best parts about this role is working with colleagues who share your passion, drive, and commitment to service. You will be asked to assist other Fixers throughout the day, and together, make a lasting impression with the guests about the space, the people, and their safety throughout.
- Can-Do Consistently There’s never a dull moment in this role, as you are on your feet and moving most of the time. You’ll log steps and maintain your physical health by actively moving up to eight hours per day and sometimes lifting up to 40 pounds. You and your teammates will consistently support each other to lend a hand as needed to ensure we’re delivering the KAJ experience every day, with every guest.
KAJ is for day makers, time takers, and big picture see-ers. By fostering a sense of family, comfort, and ritual, we’re inspiring our guests to achieve whatever they face when they leave our lobbies. KAJ communities are dynamic and built for people who thrive on delivering great experiences. While KAJ is a revenue and reviews-based business, we’re more into relationships. People over all else. We’re a “yes and”-type organization, indefinitely.
If this is you and you want to build a career where you can make a real impact, start a conversation with us.
Here for People.
Daily Operations:
* Provide daily support to overall hotel operations to include room calls & resolutions, routine repairs, communications and report logs
*Responsible for daily pool testing and regular pool maintenance
*Responsible for purchasing and managing within the maintenance budget guidelines as shown in the Addendum below
*Respond to and resolve to the best of your ability all occupied room calls within 30 minutes or less
* Responsible to communicate to hotel staff any concerns, priorities and needs to ensure ultimate guest and associate satisfaction via verbal and/or written
* Responsible to properly use, store and return all tools. In addition to maintain proper inventories and controls of all disposable products
* Assist with overall cleanliness and appearances of hotel interior and exterior in accordance
