Evening Guest Service Manager

Holiday Inn Express & Suites Wichita Airport

Location: Wichita , KS

The Holiday Inn Express and Suites-Wichita Airport (managed by KAJ Hospitality) is looking for an Evening Guests Service Manager to lead the evening Front Desk Shift.

Come grow with us! 

We offer competitive compensation, a full benefit package, a tight-knit and supportive work family, plus numerous opportunities for professional development and advancement, as well as opportunities to give back to our amazing community. Become part of our family and see why so many of our associates have made the West Fargo Hilton Complex their career home!

 

KAJ Core Values

*We Show Up With Empathy

*We Take Care of People

*We Motivate to Succeed

*We Include Others

*We Overcome Obstacles

Responsibilities Include:

GUEST EXPERIENCE: Successfully meet and/or exceed guest needs and expectations on the evening and overnight shifts through developing and maintaining relationships with guests to provide an extraordinary experience

  1. Provide the direction, support and empowerment of staff to deliver exceptional guest experience through brand supported training and utilizing brand tracking scores
  2. Creatively seek opportunities to enhance guest experience
  3. Identify and resolve guest complaints and issues professionally, promptly and effectively through direct interactions, staff and/or through available tools/resources
  4. Manage the hotels on-line reputation by responding to all Guest Satisfaction Surveys.

 

PEOPLE MANAGEMENT: Effective placement, training, management and motivation of hotel staff during the evening and overnight shifts in ways that generate high productivity, retention and morale

  1. Ensure training and development of identified staff including through selective one-on-one coaching
  2. Ensure the effective interdepartmental coordination in ways that enhance performance and morale
  3. Demonstrate, align and appropriately represent the spirit of hospitality in accordance with the cultural values of hotel

 

HOTEL OPERATIONS: Effectively manage the front desk and evening/overnight operations to meet hotel and brand standards, revenue goals, cost controls and labor standards

  1. Maximize short-term revenue opportunities through ongoing staff sales training and daily interaction with hotel sales department
  2. Ownership of staff schedules and managing inventories within approved hotel guidelines in accordance with forecasted revenues

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