Regional Director of Sales (Remote)

KAJ Hospitality is growing and adding a Regional Director of Sales to our roster of great leaders.

This position functions as the strategic sales leader for the entire portfolio sales team. The position will be based out of South Dakota, North Dakota or Minnesota (there will be more travel if you are not located in one of those states). They will work with direct reports (Directors of Sales and Sales Managers) across the portfolio to develop and implement sales strategies to maximize revenue in all segments. The position ensures our sales strategy is one step ahead of our competition and that all sales team members are contributing to overall success of our organization within our markets.

Leading with KAJ’s Core Values

We show up with empathy

• The Regional Director of Sales will be the main point of contact for sales leaders across the organization. To be successful in this communication, you must first “check-in” to the moment and make the effort to understand the sales leader’s perspective and the resulting emotions they are experiencing.
• This position serves as the performance mentor for the sales leaders and will work directly with them to achieve hotel goals.
• Every day this position is responsible to Lead, Manage and hold Accountable our sales team. We call this LMA!

We take care of people

• In order to take care of our people, we need to make time for our people. To achieve this goal, this position will need to be on property and make connections with our KAJ family. Our expectation is that hotel sales teams within the city they live will be visited weekly and markets outside the city they reside will be visited as needs warrant, with a minimum of twice per quarter.
• If we take care of our KAJ Family, our KAJ Family will take care of our clients. The Regional Director of Sales will be responsible for providing fast and exceptional service to our sales team and the clients they are woo-ing to stay with us including staff training, collaboration and staff motivation to go the extra mile for every one of our potential clients!

We include others

• This position requires the ability to include and coordinate across all corporate functions including Revenue Management, Marketing, Operations, Accounting and Human Resources.
• Training our leaders on inclusive-communication is key. This position will be the trailblazer on leading a bi-weekly touchpoint for the entire sales team, being part of weekly market sales meetings and ensuring detailed communication is happening daily with hotel operations teams.
• Treat everyone equally. Every employee and every guest are equally as important as the next, and everyone deserves to be treated as such. We all need each other to succeed.

We inspire to succeed

• Sales is numbers driven. To succeed in this space we must continuously meet and exceed budgeted revenue goals and beat our competition in RGI. It takes every member of our sales team excelling to do this. Every day offers an opportunity to motivate our sales team to be the best they can be and achieve the biggest results.
• This position will encourage the use of tools and processes that empower individuals and teams to collaborate and achieve meaningful success together. They must lead by example.
• Celebrating meaningful wins – those that take dedication and perseverance – is important no matter how large or small. We praise in public and reserve constructive criticism for private conversations.

We Overcome Obstacles

• Not every day is perfect, no matter how much we plan for it. What is important is that we rally together to fix mistakes and learn from those imperfect days in order to avoid similar situations in the future.
• The Regional Director of Sales may face many unique challenges every day. They must be able to adapt and accommodate on the fly to support the team.
• Calmness and flexibility are essential.

What are the other responsibilities of the Regional Director of Sales?

• Cover Director of Sales or Sales Manager duties for hotel(s) in absence of permanent DOS or Sales Manager.
• Recruit, onboard and train new sales hires.
• Provide extra sales support to hotels not meeting revenue goals.
• Promote cross-selling of KAJ hotels in area/region and lead sharing between KAJ portfolio Directors of Sales.
• Promote and participate in brand weeks of sales celebrations and initiatives for maximum participation at KAJ hotels.
• Develop and continually enhance relationships with key corporate accounts, business travel and industry accounts, community organizations and professional associations to maintain high visibility and increase market share.
• Lead Directors of Sales through key corporate account RFP season for maximum exposure.
• Assist hotels with updating catering and event menu offerings as needed. Minimum of once annually.
• Update and maintain sales core processes for team to follow.
• Ensure sales team members are following revenue management principles to continually grow RevPAR.
• Administer quarterly test shop call program and follow up with sales team members after shop concludes.
• Monitor sales tracking system (CRM) usage and accuracy from all sales team members for optimal sales activity tracking and reporting.
• Identify and address any performance issues within the sales team.
• Create career development plans with sales team members.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Ability to Commute:

• Ability to travel 30-50% of time, dependent on hotel and sales team needs

Ability to Relocate:

• Sioux Falls, SD-based (Preferred)
• Open to candidates in South Dakota, North Dakota and Minnesota
• Travel may be higher if based in a market where KAJ doesn’t have hotel presence

Work Location: In person, remote and travel

Reports to: Vice President, Sales and Revenue Strategy

Contact us today – we’re waiting to hear from you!