Posted on Jul 8, 2021 8:15:00 AM by Aaron
Vacation for many means a break in ordinary life—a chance to enjoy new places and experiences. Time to escape the day-to-day grind of work, school, and household obligations. It means turning the alarm clock off and enjoying someone else caring for and pampering you.
At KAJ, our guests, whether traveling for business or pleasure, have the opportunity to be pampered and cared for by Rashawn Berry, our Executive Head Housekeeper at Sheraton Four Points in Fargo. Dubbed our “Comfort Keepers,” our housekeeping team sees to all the little details that comprise an excellent stay on our properties.
By definition, housekeeping means the management and duties associated with running a household—from upkeep to comfort. In a hotel, it means making every aspect of the guest experience top-notch through personal touch and service. Our housekeepers treat guest spaces like their own, keeping things inviting, fresh, and clean. From bed top pillow arrangements to the warm, bright lobbies that provide guests with their first impression of the property, Rashawn and her team oversee the visual and sensory aspects of hospitality.
“This is something my family grew up with. To make it into a career is very good.” —Rashawn Berry
As Rashawn shared in the video, there’s comfort in the ritual of cleaning. The order, the functionality. It’s about more than cleaning up after guests leave—it’s about welcoming them into our spaces and encouraging them to feel at home and well cared for. Each day, as many are in hospitality, is different, but the skills and attributes of the KAJ housekeeping team can be summarized by:
Just as a day in the life at a hotel comes with surprises, so too do the lives of our employees. We understand that emergencies occur, and things happen—whether planned or unplanned. Our commitment is to each other and caring for each other like family.
KAJ is more than a hospitality company—we’re a people company. We endlessly value our team members like Rashawn, who are committed to the guest experience, down to the finest of details. The flexibility and teamwork behind KAJ make it a great place to work and knowing that you’re seen beyond your role. You’re a person first, and you’re a person always. We strive to support the well-being and success of each of our employees no matter what.
Learn more about career opportunities and how to join the KAJ family on our website.
Topics: Stories | Hospitality